Bank of America and Wells Fargo are just a couple of the big banks that have adopted twitter for customer service. The word is they are still working on how to do it efficiently and frequently, but they have some forward thinking people who are giving it a good shot.
Citigroup is on facebook. I heard on NECN that their last post was February 23rd though. I bet that since the television news report this morning that someone from a more local branch (as in state-side) will update it and I don't think canceling the account is a good idea for them. Here's the clip:
As for me, I'm so busy I usually forget to blog, tweet and update my facebook. So who am I to talk?
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